Customer Service

The Office of the Treasurer and Tax Collector has partnered with 311 to provide customer service to all San Francisco residents, businesses and visitors. Submit your question by clicking on the appropriate button below and a representative will contact you on the SAME DAY of the request if submitted prior to 7pm. Requests received after 7pm will receive a response by the next business day.


Click respective topic to submit your service request:

btn_property_tax btn_business_tax btn_general_inquiries
  • Secured, Supplemental, Escape (Residential, Commercial, Land)
  • Unsecured (Business Personal Property, Boats/Berths, Possessory Interest)
  • Delinquent (Redemption)
  • Registration
  • Gross Receipts and Payroll Expense
  • Regulatory Licenses and Permits
  • Short Term Residential Rentals
  • Independent Contractors Registration
  • General Information
  • Sunshine Requests
  • Press Inquiries
  • Dog License
  • Emergency and False Alarm


The Office of the Treasurer & Tax Collector is open Monday through Friday (except legal holidays) from 8:00 a.m. to 5:00 p.m. with the last walk-in customer accepted at 4:00 p.m.

Payment Mailing Addresses:

Property Tax

Business Tax and Registration

San Francisco Tax Collector
P.O. Box 7426
San Francisco, CA 94120

San Francisco Tax Collector
P.O. Box 7425
San Francisco, CA 94120

Street Address:

Office of the Treasurer & Tax Collector
City Hall - Room 140
1 Dr. Carlton B. Goodlett Place
San Francisco, CA 94102


Note:  The City and County of San Francisco, the SF311 Customer Service Center and The Office of the Treasurer & Tax Collector can only provide general information and cannot advise customers on detailed tax matters regarding your particular business. This includes ordinance interpretations and tax calculations of payment or fees.  Consult your own Tax professional, Tax Attorney, or Certified Public Accountant for specific questions regarding your business.

Products and services available at the Cashier located in Room 140:

  • Muni Transit Visitor Passports for 1, 3, and 7 day (cash only)
  • Muni Map of San Francisco (cash only)
  • Parking Meter Debit Cards Available for Purchase in $20 and $50 denominations (cash only)
  • Obtain/Renew Dog License
  • Accepts payment for:
    • Property tax
    • Business licenses, permits, and taxes (business registration, gross receipts/payroll expense, regulatory licenses/permits, ALT/TUT/UUT, parking tax, TOT, cigarette abatement, sugary drinks, stadium operator)
    • Water service (bills from SF Water Department)