Online Filing Technical Issues

This page will be the repository of known issues with online forms. If your particular issue has not been addressed on this page, please submit a service request to the Office of Treasurer and Tax Collector . It is optimal for us to see what you are seeing to resolve your issue quickly, so a picture of your screen is helpful.  Click here if you need help taking a picture of your screen.

Browser Notice: Online filings have been optimized for Internet Explorer 9+, and current versions of Chrome, Firefox, and Safari. Online forms are not supported on Internet Explorer 8 and earlier.

Online Payment Portal

Updated 5/4/2016

Payment Coupon Doesn't Print: Be sure to enable popups on your browser.  A prompting window may appear on the bottom of the screen or in the menu bar to enable popups temporarily.  If you are not able to enable popups, then print out and mail your completed return that our office emailed you, writing your Business Account Number and Bill Number in the memo line of the check to assist in processing.  

Payment Portal Does Not Credit Overpayment in One Tax to Another: Some taxpayers make payments on one tax, such as payroll expense tax, in excess of the amount due, which is credited to the other tax, such as the gross receipts tax, in the Annual Return. However, crediting these overpayments is a manual process that can take five to ten business days during peak filing periods, so the credited tax may show a larger amount due than expected until our office has credited the overpayment from the other tax. Adjust the "Amount to Pay" column to pay the correct amount.

Payment Portal Amounts Are Not What You Expect Due to Differing Quarterly Installment Payments: If you would like to pay a different amount than the amount displayed in the Payment Portal, select here to troubleshoot.

Gross Receipts Tax and Payroll Expense Tax Annual Return

Updated 1/13/2017

Questions about extensions?  Select here.  

Invalid Entry Correct and Resubmit: There are two known causes of this error.

1. Some browsers strictly restrict entry into numerical fields, so non-numerical characters such as dollar signs, commas, spaces, or periods will trigger the invalid entry error.  Correct by removing non-numerical characters.  Note that the tax filing only requires whole dollar entries, not cents. 

2. On Page F, if the entry in the San Francisco column is greater than the entry in the Total column for a particular line, then the invalid entry error is triggered. Correct by ensuring the amount in the Total column is greater than that San Francisco column for that line.  

 

 

Account Update

No known Issues

 

License Fee Payment Center

No known Issues

 

Monthly TOT/TID/MED eFiling

No known Issues

 

Monthly Parking Tax eFiling

No known Issues

In order to perform regularly scheduled maintenance, the Office of the Treasurer & Tax Collector online forms may be unavailable from Friday at 5:00PM to Saturday at 9:00AM.