False Alarm Payment

Registered Alarm System

Unregistered Alarm System

If your alarm location is unregistered, you are charged a $100 Non-licensed Alarm penalty and the $250 Non-licensed Alarm – False Alarm fee per false alarm instance.

If you received a Notice of False Alarm Penalty, you may contest the fee or penalty by filing an Appeal of Alarm Fee Assessment, Penalty, or License Revocation. All requests must be submitted within 15 days after the date of notification. In the case of false alarm penalties, the notification is the "invoice date" provided on the Notice of False Alarm Penalty form. Submit the completed form along with the full amount of any penalty imposed, plus any accrued interest and costs. The penalty will be refunded if the appeal is granted.

Please note that appeals will not be granted for false alarms that are a result of the following:

• Any occurrence where no evidence of criminal activity is present
• Faulty, defective or malfunctioning equipment supplied by the alarm company.
• Improper installation, maintenance, monitoring by the alarm company or property owner
• Alarm activations which occur while alarm technicians are repairing, servicing or testing the alarm system
• Mistakes made by private contractors, maids, cleaning crews, realtors, caretakers, pets, rodents or wildlife, etc.
• Items within the home or business that move and cause alarm to activate (curtains, signs, balloons, plants, etc.)

This list is intended only as a guide to assist you in deciding whether to appeal a false alarm assessment or whether to contact your alarm company for further discussion. This list is not intended to cover every situation where an appeal may be denied.